Cuide su bienestar emocional

Si tiene pensamientos suicidas o una crisis de salud mental o por consumo de sustancias, o cualquier otro tipo de angustia emocional, llame o envíe un mensaje de texto al 988 para obtener un acceso rápido a la ayuda de asesoramiento.

Mental health is just as important as your physical health, and when you or someone you love is struggling, it’s important to find the right care. We can connect you with resources and treatment options that can help you feel better and live your best life.

Where do I start?

Su proveedor de atención primaria

Start here. Your PCP already knows your overall health and needs. Discuss symptoms and ask for recommendations. However, you do not need a referral from your PCP for counseling or medication.

BCBSRI care managers

Licensed professionals work with you and your providers to get you the services you need. These BCBSRI teams also can review your medicines to make sure you understand why and how to take them. Llame al 1-800-274-2958.

BCBSRI Doctors Online

Talk with a therapist or psychiatrist on your phone or computer. Busque “BCBSRI Drs. Online” en las App Store o Google Play.* o visite

  • Therapy – for issues such as anxiety, depression, PTSD, and stress. Schedule an appointment online or call 1-800-345-1419.
  • Psychiatry – for issues such as anxiety and depression and to evaluate the potential benefits of medication. Schedule an appointment online or call 1-877-410-5548.

Buscar un proveedor

Call BCBSRI Customer Service at 1-800-639-2227 for help.

Not all health plans include Doctors Online. Refer to your Subscriber Agreement or myBCBSRI account to see if it is part of your plan.

What programs can help?

This quick guide lists some programs that can help you with:

  • Substance use disorders (alcohol and drug)
  • Mental health issues
  • Trastornos de la alimentación
  • Dementia

BCBSRI has specifically worked with the programs and providers below to connect our members to important services they provide. This is not an exhaustive list or an endorsement of a particular provider. The information is not a referral or recommendation of any particular healthcare provider, facility, or program. 

There are, of course, many other providers you can use, and you can find them in our Find a Doctor tool. You should always confirm the provider’s participation in your plan’s network before receiving services, as provider networks are subject to change.* You’ll also want to ask about the cost to you or check your subscriber agreement in myBCBSRI for details.

Are you caring for someone who is on Medicare and needs behavioral health support?
Find programs here.

*While BCBSRI works to validate that the information displayed is up to date and accurate, it is subject to change. BCBSRI cannot guarantee availability for the providers or programs listed. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of your plan's network.

  • For: adults
  • Treats: substance use disorders
  • What to expect: services in your home, like in-home withdrawal management, medication-assisted treatment, individual therapy, family therapy, and coordinated medical and behavioral healthcare
  • Program/provider: Aware Recovery Program
  • Get started: (401) 232-4166
  • For: adults and children
  • Treats: substance use disorders
  • What to expect: BCBSRI care managers will help you find coaches from among several peer recovery groups who have lived with mental health, alcohol, and drug issues 
  • Provider/program: various peer recovery groups
  • Get started: call BCBSRI care managers, 1-800-274-2958
  • For: adults at risk for hospitalization or recently hospitalized
  • Treats: mental health issues and substance use disorders
  • What to expect: services in your home, over the phone, or at HealthPath offices from a care manager, psychiatrist, therapist, and others
  • Provider/program: Butler Hospital HealthPath
  • Get started: (401) 415-8868
  • For: adults
  • Treats: mental health issues and substance use disorders
  • What to expect: short-term help following a hospital stay; clinicians and care managers help you manage appointments and find community resources; they also offer therapy and medication management sessions until your long-term outpatient care starts
  • Provider/program: Butler Hospital
  • Get started: call BCBSRI care managers, 1-800-274-2958 
  • For: adults and children
  • Treats: eating disorders
  • What to expect: intensive outpatient programs; psychotherapy; nutrition; outpatient groups; family support
  • Provider/program: BeCollaborative
  • Get started: (401) 262-0841
  • For: adults
  • Treats: substance use disorders
  • What to expect: medication-assisted treatment, care management, counseling
  • Provider/program: various providers
  • Get started: call BCBSRI care managers, 1-800-274-2958, for help locating an in-network provider
  • For: children and families
  • Treats: mental health issues
  • What to expect: urgent care for those who feel that waiting for an appointment could jeopardize their well-being
  • Provider/program: Child and Family Psychiatry, Providence Behavioral Health Associates, and RICBT
  • Get started: call BCBSRI care managers, 1-800-274-2958. After hours call the Kids’ Link RI 24/7 crisis line, 1-855-543-5465.
  • For: children and families
  • Treats: mental health issues; members who need additional support to stay safe and stable in the community
  • What to expect: individual, family, and group therapy; medication management; home and community-based services; BCBSRI case managers will help you find the right program for you and your family  
  • Provider/program: The Providence Center, Gateway, Community Care Alliance, Thrive Behavioral Health
  • Get started: call BCBSRI care managers, 1-800-274-2958
  • For: 13- to 18-year-olds
  • Treats: severe mental health issues; suicidal thoughts, self-harm, and other self-destructive/high-risk behavior
  • What to expect: individual and family therapy for teens; 24/7 phone coaching
  • Provider/program: Bradley Hospital Mindful Teen Program
  • Get started: (401) 432-1081; 8:00 a.m. to 4:30 p.m.
  • For: adults
  • Treats: dementia
  • What to expect: a personalized plan for caregivers designed to help members safely remain at home and not be separated from loved ones
  • Provider/program: The Alzheimer’s Association Rhode Island Chapter
  • Get started: call BCBSRI at (401) 459-CARE or contact the nurse care manager with your primary care provider (PCP) for more information

Nota: For all services, please check your Subscriber Agreement to see the amount you pay for visits.

What else can I do for myself or a loved one?

If you’re looking for help for a loved one, BCBSRI care managers may be able to help you find support. Call them at 1-800-274-2958.

BH Link
24/7 crisis intervention service. Call (401) 414-LINK (5465) or visit the 24/7 Triage Center at 975 Waterman Avenue in East Providence.

Kids’ Link RI
24/7 crisis line to connect children and youth to care and resources. Call 1-855-543-5465.

What are the different types of care?

Proveedores de salud conductual individuales

  • Psiquiatra: médico que se especializa en prevenir, diagnosticar y tratar enfermedades mentales. Los psiquiatras pueden recetar medicamentos psiquiátricos.
  • Psicólogo: profesional de salud mental matriculado capacitado para trabajar con problemas psicológicos leves o graves. Los psicólogos no recetan medicamentos.
  • Counselor – A licensed, mental health professional, such as a social worker, mental health counselor, or marriage and family therapist, who evaluates and treats common life stressors and mild to moderate mood disorders. Los consejeros no recetan medicamentos.

Programas ambulatorios intensivos

  • 3 days a week, 3-4 hours a day, for 4-6 weeks (typically). La mayoría de estos programas ofrecen una estructura que les permite a las personas continuar con su rutina diaria normal.
  • Combinación de terapia individual y grupal (terapia familiar si corresponde); puede incluir evaluación psiquiátrica y manejo de medicamentos.
  • Se recomienda para aquellas personas que tienen problemas emocionales y conductuales, y podrían aprender a manejar los síntomas e inconvenientes en un entorno estructurado.

Programas de hospitalización parcial de día

  • 5 days a week, 5 hours a day (typically)
  • Combinación de terapia individual y grupal (terapia familiar si corresponde); a menudo incluye evaluación de un psiquiatra
  • Se recomienda para personas que requieren un tratamiento más intensivo que la atención ambulatoria tradicional, que están sufriendo problemas emocionales y conductuales graves, o que corren riesgo de hospitalización, o como tratamiento después de una internación hospitalaria

Tratamiento asistido con medicamentos

  • Offers structured and intensive services—including medication-assisted treatment, counseling, and care management—to allow members to maintain recovery in a less-intensive treatment program than a hospital setting
  • For adult members requiring comprehensive services to facilitate recovery from substance use disorders

Atención de internación hospitalaria aguda

  • Atención las 24 horas en un entorno hospitalario; generalmente, dura un par de días
  • Visitas diarias por parte de un equipo de profesionales, incluidos un psiquiatra y terapia grupal (si corresponde)
  • Se recomienda para estabilizar una crisis o síntomas graves

Atención de internación residencial

  • Generalmente, un traslado a corto plazo a un entorno residencial cerca del hogar de la persona hasta que se estabilice y pueda regresar a la comunidad
  • Combinación de terapia individual, grupal y familiar

*Se aplican cargos estándar de la empresa de telefonía móvil y uso de datos. La descarga y el uso de esta aplicación están sujetos a los términos y condiciones de la aplicación y de las tiendas en línea de las que se descarga.

Doctors Online es un servicio de telemedicina proporcionado por American Well®, una empresa independiente que administra Doctors Online en nombre de Blue Cross & Blue Shield of Rhode Island.

La cobertura y el reparto de costos dependen del plan. Para conocer la cobertura y los costos específicos de su plan, consulte el Acuerdo del suscriptor o comuníquese al número que aparece en su tarjeta de identificación de miembro.

Este artículo tiene fines informativos únicamente y no constituye asesoramiento médico o profesional de otra índole. No es un apoyo ni una recomendación de un proveedor de atención médica o programa de tratamiento específico.


Asista a un evento presencial o virtual

Conozca los planes de este año, escuche lo que otras personas están preguntando y obtenga respuestas a sus propias preguntas. Se requiere una confirmación de asistencia.

Vea el calendario de eventos

Programe una llamada telefónica

Estamos listos para ayudar. Utilice nuestro sistema de programación en línea para elegir un momento conveniente para usted.

Programe una llamada


Envíe un mensaje a nuestro equipo de Ventas

Utilice nuestro práctico formulario, y responderemos su correo en dos días hábiles.

Cuéntenos más

Call our sales team

Llame al 1-844-418-2384 para hablar con un miembro de nuestro equipo de Ventas.

¿Es miembro de BCBSRI?

Call (401) 459-5000 to speak with a customer service representative.

Powered by GlobalLink OneLink SoftwarePowered By OneLink