Contact us for help

Providers and doctors call these Blue Cross & Blue Shield Rhode Island phone numbers for eligibility and other questions. Out-of-state: 1-800-676-2583

BlueLine

(401) 272-1590
1-800-327-6712
24/7
How to use BlueLine

Out-of-State Plans

1-800-676-2583
24/7

Physician and Provider Call Center

(401) 274-4848 o 1-800-230-9050
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Facility Service

1-800-637-3718, ext. 6067
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Federal Employee Program (FEP) Service

(401) 831-0153
1-800-377-4418
(401) 459-2709 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Provider Relations

1-844-707-5627
(401) 459-5531 (fax)
ProviderRelations@bcbsri.org
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Credentialing

Database.Credentialing@bcbsri.org
(401) 459-1369 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Blue Cross Dental

(401) 453-4700
1-800-831-2400
Monday – Friday, 8:00 a.m. to 8:00 p.m.

Electronic Data Interchange (EDI) Support

1-855-721-4211
hipaa.edi.support@bcbsri.org
Monday – Friday, 8:00 a.m. to 4:30 p.m.

EDI Support

1-855-721-4211
24/7

Utilization Management:

Initiate All Prior Authorization Services - Medical and Behavioral Health

(401) 272-5670
1-800-635-2477
(401) 272-8885 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.

Care Management - Medical and Behavioral Health

(401) 459-2273
1-800-637-3718, ext. 2273
(401) 459-5804 (fax)
Monday – Friday, 8:00 a.m. to 4:30 p.m.