Cuide su bienestar emocional
Si tiene pensamientos suicidas o una crisis de salud mental o por consumo de sustancias, o cualquier otro tipo de angustia emocional, llame o envíe un mensaje de texto al 988 para obtener un acceso rápido a la ayuda de asesoramiento.
Mental health is just as important as your physical health, and when you or someone you love is struggling, it’s important to find the right care. We can connect you with resources and treatment options that can help you feel better and live your best life.
Where do I start?
Su proveedor de atención primaria
Start here. Your PCP already knows your overall health and needs. Discuss symptoms and ask for recommendations. However, you do not need a referral from your PCP for counseling or medication.
BCBSRI care managers
Licensed professionals work with you and your providers to get you the services you need. These BCBSRI teams also can review your medicines to make sure you understand why and how to take them. Llame al 1-800-274-2958.
BCBSRI Doctors Online
Talk with a therapist or psychiatrist on your phone or computer. Busque “BCBSRI Drs. Online” en las App Store o Google Play.* o visite drs-online.com.
- Therapy – for issues such as anxiety, depression, PTSD, and stress. Schedule an appointment online or call 1-800-345-1419.
- Psychiatry – for issues such as anxiety and depression and to evaluate the potential benefits of medication. Schedule an appointment online or call 1-877-410-5548.
Buscar un proveedor
Call BCBSRI Customer Service at 1-800-639-2227 for help.
What programs can help?
This quick guide lists some programs that can help you with:
- Substance use disorders (alcohol and drug)
- Mental health issues
- Dementia
BCBSRI has specifically worked with the programs and providers below to connect our members to important services they provide. This is not an exhaustive list or an endorsement of a particular provider. The information is not a referral or recommendation of any particular healthcare provider, facility, or program.
There are, of course, many other providers you can use, and you can find them in our Find a Doctor tool. You should always confirm the provider’s participation in your plan’s network before receiving services, as provider networks are subject to change.* You’ll also want to ask about the cost to you or check your subscriber agreement in myBCBSRI for details.
*While BCBSRI works to validate that the information displayed is up to date and accurate, it is subject to change. BCBSRI cannot guarantee availability for the providers or programs listed. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of your plan's network.
Peer recovery coaching
- For: adults and children
- Treats: substance use disorders
- What to expect: BCBSRI care managers will help you find coaches from among several peer recovery groups who have lived with mental health, alcohol, and drug issues
- Provider/program: various peer recovery groups
- Get started: call BCBSRI care managers, 1-800-274-2958
Community-based intensive services
- For: adults at risk for hospitalization or recently hospitalized
- Treats: mental health issues and substance use disorders
- What to expect: services in your home, over the phone, or at HealthPath offices from a care manager, psychiatrist, therapist, and others
- Provider/program: Butler Hospital HealthPath
- Get started: (401) 415-8868
Transitional outpatient program
- For: adults
- Treats: mental health issues and substance use disorders
- What to expect: short-term help following a hospital stay; clinicians and care managers help you manage appointments and find community resources; they also offer therapy and medication management sessions until your long-term outpatient care starts
- Provider/program: Butler Hospital
- Get started: call BCBSRI care managers, 1-800-274-2958
Tratamiento asistido con medicamentos
- For: adults
- Treats: substance use disorders
- What to expect: medication-assisted treatment, care management, counseling
- Provider/program: various providers
- Get started: call BCBSRI care managers, 1-800-274-2958, for help locating an in-network provider
Dementia care coordination
- For: adults
- Treats: dementia
- What to expect: a personalized plan for caregivers designed to help members safely remain at home and not be separated from loved ones
- Provider/program: The Alzheimer’s Association Rhode Island Chapter
- Get started: call BCBSRI at (401) 459-CARE or contact the nurse care manager with your primary care provider (PCP) for more information
Nota: For all services, please check your Subscriber Agreement to see the amount you pay for visits.
What else can I do for myself or a loved one?
If you’re looking for help for a loved one, BCBSRI care managers may be able to help you find support. Call them at 1-800-274-2958.
BH Link
24/7 crisis intervention service. Call (401) 414-LINK (5465) or visit the 24/7 Triage Center at 975 Waterman Avenue in East Providence.
Kids’ Link RI
24/7 crisis line to connect children and youth to care and resources. Call 1-855-543-5465.
What are the different types of care?
Atención ambulatoria
Proveedores de salud conductual individuales
- Psiquiatra: médico que se especializa en prevenir, diagnosticar y tratar enfermedades mentales. Los psiquiatras pueden recetar medicamentos psiquiátricos.
- Psicólogo: profesional de salud mental matriculado capacitado para trabajar con problemas psicológicos leves o graves. Los psicólogos no recetan medicamentos.
- Counselor – A licensed, mental health professional, such as a social worker, mental health counselor, or marriage and family therapist, who evaluates and treats common life stressors and mild to moderate mood disorders. Los consejeros no recetan medicamentos.
Programas ambulatorios intensivos
- 3 days a week, 3-4 hours a day, for 4-6 weeks (typically). La mayoría de estos programas ofrecen una estructura que les permite a las personas continuar con su rutina diaria normal.
- Combinación de terapia individual y grupal (terapia familiar si corresponde); puede incluir evaluación psiquiátrica y manejo de medicamentos.
- Se recomienda para aquellas personas que tienen problemas emocionales y conductuales, y podrían aprender a manejar los síntomas e inconvenientes en un entorno estructurado.
Programas de hospitalización parcial de día
- 5 days a week, 5 hours a day (typically)
- Combinación de terapia individual y grupal (terapia familiar si corresponde); a menudo incluye evaluación de un psiquiatra
- Se recomienda para personas que requieren un tratamiento más intensivo que la atención ambulatoria tradicional, que están sufriendo problemas emocionales y conductuales graves, o que corren riesgo de hospitalización, o como tratamiento después de una internación hospitalaria
Tratamiento asistido con medicamentos
- Offers structured and intensive services—including medication-assisted treatment, counseling, and care management—to allow members to maintain recovery in a less-intensive treatment program than a hospital setting
- For adult members requiring comprehensive services to facilitate recovery from substance use disorders
Atención de internación
Atención de internación hospitalaria aguda
- Atención las 24 horas en un entorno hospitalario; generalmente, dura un par de días
- Visitas diarias por parte de un equipo de profesionales, incluidos un psiquiatra y terapia grupal (si corresponde)
- Se recomienda para estabilizar una crisis o síntomas graves
Atención de internación residencial
- Generalmente, un traslado a corto plazo a un entorno residencial cerca del hogar de la persona hasta que se estabilice y pueda regresar a la comunidad
- Combinación de terapia individual, grupal y familiar
*Se aplican cargos estándar de la empresa de telefonía móvil y uso de datos. La descarga y el uso de esta aplicación están sujetos a los términos y condiciones de la aplicación y de las tiendas en línea de las que se descarga.
Doctors Online es un servicio de telemedicina proporcionado por American Well®, una empresa independiente que administra Doctors Online en nombre de Blue Cross & Blue Shield of Rhode Island.
La cobertura y el reparto de costos dependen del plan. Para conocer la cobertura y los costos específicos de su plan, consulte el Acuerdo del suscriptor o comuníquese al número que aparece en su tarjeta de identificación de miembro.
Este artículo tiene fines informativos únicamente y no constituye asesoramiento médico o profesional de otra índole. No es un apoyo ni una recomendación de un proveedor de atención médica o programa de tratamiento específico.
