When submitting retroactive/post-service authorizations through the BCBSRI MHK Provider Portal, the system is now set up to only allow a start date earlier than the current date. This is for inpatient, service requests, and behavioral health authorization types.

Six-digit extension for contact phone number

In the BCBSRI MHK Provider Portal, providers will now have the ability to add a six-digit extension to their contact phone number. Previously limited to four digits, this extension option allows for more accurate contact information, making communication with our UM team easier for those who have extensions more than four digits long.