The BCBSRI behavioral health case management program is staffed by experienced mental health and substance use professionals who can help members find the care they need, provide education and support, provide assistance when transitioning from acute levels of care, close gaps related to social determinants of health, and coordinate with healthcare professionals.  

Behavioral health case managers are available Monday through Friday from 8 a.m. to 4:30 p.m. To refer a patient to the program, please call 1-800-274-2958 or email bh_care_management@bcbsri.org.

You may also use our automated referral form at BCBSRI.com by following these easy steps:

1. Log on to the provider portal of BCBSRI.com.

2. Click on Tools and Resources.

3. Click on Forms.

4. Click on Case Management Request.

5. Complete the required fields and click Go!

For additional information, please contact Monica Ross at monica.ross@bcbsri.org.