The BCBSRI behavioral health case management program is staffed by experienced mental health and substance use professionals that can help members find the care they need, provide education and support, assist when transitioning from acute levels of care, close gaps related to social determinants of health, and coordinate with healthcare professionals.  

Behavioral health case managers are available Monday through Friday from 8 a.m. to 4:30 p.m. To contact BCBSRI behavioral health case management, please call 1-800-274-2958 or email BHClinicalOps@bcbsri.org.