The BCBSRI Behavioral Health Case Management program is staffed by experienced mental health and substance use professionals that can help members find the care they need, providing education and support, assisting when transitioning from acute levels of care, closing gaps related to social determinants of health, and coordinating with healthcare professionals.

Behavioral health case managers are available Monday through Friday, 8 a.m. to 4:30 p.m. To contact BCBSRI Behavioral Health Case Management, please call 1-800-274-2958 or email BHClinicalOps@bcbsri.org.