Blue Cross & Blue Shield of Rhode Island (BCBSRI) has promoted Christine Musial to vice president for shared service operations and Rena Sheehan to vice president of clinical integration. These positions – which oversee BCBSRI’s operations, customer experience, care management and behavioral health initiatives – support the company’s commitment to passionately lead a state of health and well-being across Rhode Island.

“Chris and Rena lead critical work that helps our organization meet members and customers where they are, in a way that supports their health and business needs," said Martha L. Wofford, BCBSRI president & CEO. “We’re lucky to have these two women leaders on the Blue Cross team and proud to celebrate their continued career progression."

Musial, of Seekonk, Mass., has been with BCBSRI for more than three decades, holding a variety of positions leading cross-functional business operations and technology teams. In her new role, she leads centralized operations services executing against the company’s business strategies and ensuring customers receive best-in-class service and have a positive overall experience.  

As leader of the shared services team for more than a year, Musial has transformed the organizational structure that serves as the foundation for critical support functions that serve both commercial and government segments at BCBSRI. Among her notable accomplishments has been her successful delivery of key performance metrics related to claims payment, federal employee program support and member touchpoint measures. Musial leads administration of the company's annual product portfolio builds and provides operational support for the broker community. She has played a crucial role in customer experience and digital transformation at BCBSRI, including the company's customer relationship management platform and telehealth rollouts.

Musial received her bachelor’s degree in education from the University of Rhode Island and her certification as a project management professional from Bryant University.

Sheehan, of Scituate, is a 12-year BCBSRI veteran with experience in compliance, vendor oversight, care management and behavioral health. Since 20 de octubre19, as managing director of clinical integration, she has led utilization management, care management and behavioral health.

Sheehan has led innovation at BCBSRI by driving population health assessment and strategy; creating care models to support health outcomes; proposing innovative payment models to support integration of behavioral health into primary care; and collaborating with sales and product teams on benefit design that supports better health outcomes. She has become the face of BCBSRI’s behavioral health initiatives in the community, serving as co-chair of the Care Transformation Collaborative Integrated Behavioral Health Committee and as a member of the PediPRN Advisory Council and BH Link Advisory Council. Sheehan, who is frequently called upon to speak about behavioral health issues, participated in the Governor’s Opioid Overdose Task Force and various subcommittees, and also served on the Behavioral Health Fund Grant Committee of the Rhode Island Foundation.

Sheehan earned her bachelor’s degree from Syracuse University, a master’s degree in social work from Rhode Island College and received a Master of Business Administration from University of Rhode Island.