Support during severe weather

During difficult times like hurricanes, floods, and wildfires, we understand it might be difficult to get the care you need. We hope the following information can help.

Access to care

Members who are affected by severe weather can use our Doctors Online service for non-emergencies if you cannot get to a doctor’s office. It’s always a good idea to download the Doctors Online app from Google Play or the Apple App Store* or visit drs-online.com and register so it’s ready if you need it.

Doctors Online es un servicio de telemedicina proporcionado por American Well®, una empresa independiente que administra Doctors Online en nombre de Blue Cross & Blue Shield of Rhode Island.

Recetas médicas

Members who are affected by severe weather may be able to refill their prescriptions early, for the duration of the emergency, to ensure they have access to the medications they need. Call Customer Service (below) to see if you are eligible.

Servicio al cliente

Medicare Concierge team:
(401) 277-2958 o 1-800-267-0439 (Teletipo [TTY, por sus siglas en inglés]: 711).
de lunes a viernes de 8:00 a. m. a 8:00 p. m.; sábados de 8:00 a. m. a 12:00 p. m.
(Abierto los siete días de la semana de 8:00 a. m. a 8:00 p. m., del
1 de octubre al 31 de marzo.)
Puede utilizar nuestro sistema de respuesta automatizada fuera de este horario. 

Customer service for all other BCBSRI members:
1-800-639-2227
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time)
Saturday and Sunday, 8:00 a.m. to noon (Eastern Time)

Our customer service team is ready to help you, including:

  • Explaining your benefits
  • Answering prescription medication questions
  • Finding doctors, hospitals, and dialysis or other treatment centers
  • Coordinating or transitioning your care
  • Locating medical care and behavioral health support

Members can always access their accounts online or on their phone by downloading the myBCBSRI app from Google Play or the Apple App Store.*

Additional information

You may find useful community resources by visiting United Way 2-1-1 or dialing 2-1-1 on your phone.

*Se aplican cargos estándar de la empresa de telefonía móvil y uso de datos. La descarga y el uso de esta aplicación están sujetos a los términos y condiciones de la aplicación y de las tiendas en línea de las que se descarga. Apple es una marca comercial de Apple Inc., y App Store es una marca de servicio de Apple Inc. Google Play es una marca comercial de Google Inc.

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