We're focused on continuously improving your clients' experience. We designed our grocery program to be easy, but we need members to understand why we’re calling them. That’s where we could use your help.

Grocery deliveries are easy. (But we must connect with the member first.)

Our grocery program brings nutritious foods right to the doors of qualifying members. It's simple. First, someone from BCBSRI will call the member to go over their Health Risk Assessment (HRA) to ensure they qualify (with over 15 qualifying conditions, the vast majority do). Then, local caterer, Millonzi Fine Catering, will call to set up their grocery delivery. Calls come from a BCBSRI number—please let your clients know it’s important they talk with us so we can get them the benefits they deserve.

The CAHPS® Survey: Improving member experiences

Each year, the Centers for Medicare & Medicaid Services (CMS) sends BCBSRI members the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. This survey collects information about members' experiences with Medicare Advantage (MA) and/or their prescription drug plan (PDP). The survey is conducted from March through June. It measures important aspects of members' health care experiences that cannot be assessed by other means. It also helps us identify what enhancements we can make to better support them.

Please encourage your clients to complete the CAHPS survey if they are selected to participate.

Member communication insights

On Thursday, 17 de marzo, the Spring edition of The Rhode Ahead started arriving in individual MA members' homes.

View the spring edition of The Rhode Ahead for Medicare Members.