A single front door for everything healthcare
Coming 1 de enero de 2025
BlueCare Connect brings all your health benefits together in one convenient location. No more jumping from app to app, trying to remember passwords, or calling different numbers to get answers.
With a single log-in or phone call, you can access health and wellness apps, plan information, care management, and customer service—and get personalized health support from Care Guides, nurses, and coaches.
Available online, on the app, or over the phone
With BlueCare Connect, you can:
- Get answers to questions about coverage, claims, eligibility, costs, and more
- Connect with available health programs
- Get help finding doctors and scheduling appointments
- Receive personalized "next best action" recommendations
- Use the wellness program with activity tracking and incentive earning
- Find help for urgent or chronic health needs
See how it works
BlueCare Connect streamlines and simplifies access to care.
Preguntas frecuentes
BlueCare Connect is your new customer service hub that includes help navigating the healthcare system. It combines a personalized digital experience with one-on-one support from Care Guides, registered nurses, and health coaches. You can tap into all your health benefits—and get the extra help you need—in one convenient place.
The healthcare system is challenging. Programs and services are often disconnected, and it can be difficult to find the right care or even know where to turn for help. BlueCare Connect brings everything together, and that makes it easier to actually use your health benefits.
BlueCare Connect will launch on 1 de enero de 2025, for all members, except those with Medicare plans. Some employers may continue to offer separate programs, like wellness, until later in 2025.
BlueCare Connect will replace myBCBSRI on 1 de enero de 2025, except for members with Medicare plans. In January, you will need to register your account with BlueCare Connect.
To access the new online member account (formerly myBCBSRI), you will need to register with BlueCare Connect on or after 1 de enero de 2025 (except for members with Medicare plans).
BlueCare Connect acts like a single front door to customer service and to all your health benefits—plan information, health and wellness programs, health savings account, and care management services. All health plan benefits are integrated and available online, on the app, or over the phone via our Care Guides. Registered nurses and health coaches are also available to answer questions and provide support.
Yes, BlueCare Connect has a wellness program that features activity tracking and opportunities to get rewards. It includes options like health assessments, health and well-being challenges, educational content, and healthy habits. Tenga en cuenta: Some employers may offer the BlueCare Connect wellness program later in 2025 or they may not offer the program at all.
Care Guides can save you time and frustration by finding doctors and scheduling appointments for you. They can recommend your “next best action," helping you keep up with important screenings and appointments. Care Guides also can tell you about programs that might help you meet your health goals.
Registered nurses can help address acute health concerns, identify urgent health needs, and suggest appropriate sites of care.
Health coaches, certified by the National Board for Health and Wellness Coaching (NBHWC), can support you in making healthy, sustainable behavior changes.
Sí. You will be able to see Livongo by Teladoc Health1 and other health programs on your BlueCare Connect dashboard—with no additional logins needed. Your experience within each program will remain the same.
Sí. If you have pharmacy benefits with BCBSRI, you can review Rx information once you have logged in to BlueCare Connect, and you can go directly to more information on myPrime.com.
Yes, if you have an HSA through London Health2, you can review your HSA account information once you have logged in to BlueCare Connect.
1Teladoc Health is an independent company that has contracted directly with Blue Cross & Blue Shield of Rhode Island (BCBSRI) to provide diabetes management, weight management and other health benefit programs for eligible BCBSRI members.
2London Health Administrators is an independent company contracting directly with BCBSRI to provide consumer driven health plan administration services.